If you are interested in obtaining a fleet training specialist jobs on cruise ships, there are a number of requirements that must be met. First, you must obtain a bachelor’s degree in adult education, human resources development, instructional design, communication, or English. A degree in business management, hospitality, marketing, or similar degree may also be useful.
Next, you must spend several years working in operational positions for a large hotel, cruise line, or similar business, although hotel and cruise line experience are preferred. After spending several years working in a hotel or cruise environment, you should spend an additional several years in management. You must obtain training experience and curriculum design experience as well. Along the way, it is important to become proficient in a number of technical areas such as the operation of DVD players and LCD projectors, computers, and Microsoft Office — particularly Power Point and Word.
Management experience is extremely important, specifically management of personnel and operations, because you will not be able to perform the duties associated with this position without a large amount of experience. You will be required to travel at least 25 percent of the time to conduct training sessions onboard any given fleet.
Fleet training specialists are responsible for designing, standardizing, and implementing training programs for ship operations. This includes but is not limited to operational training in the areas of restaurant, hotel, and bar operation as well as customer service, and management training. The fleet training specialist also conducts and facilitates onboard training and evaluates the effectiveness of training programs.
The following is an example of typical responsibilities of a fleet training specialist for Norwegian Cruise Line.
Develop and standardize training curriculum including but not limited to operational training in the areas of hotel, restaurant and bar operations, customer service, and management training.
Work with operations subject matter experts in order conduct need analysis, identify training objectives and develop the content of the training materials. Review with subject matter experts or business owners existing skills for crew members in order to design effective training solutions and ensure that all crew members are trained on the skills and knowledge to effectively perform their jobs.
Design and develop training manuals, facilitator guides, training presentations, visual aids, and job aids, ensuring that training solutions are designed taking into consideration adult learning theory, company policies and procedures and customer service values and principles.
Conduct training sessions for various trainings including management training (supervisory skills). Facilitates Train-the-Trainer for onboard trainers to conduct training designed by Fleet Personnel Development department.
Builds training evaluation and tracking methods for training courses in order to ensure company and departmental standards are being met. Utilizes feedback from training sessions, subject matter experts, and business owners to provide continuous improvement to all programs.
Oversee onboard self-directed training and ensures that trainee completes all necessary training modules.
Maintains abreast of new training tools and methodologies in order to incorporate latest field developments and enhance training curriculum.
Performs other duties as assigned.
For their expertise and services, fleet training specialists may earn up to $60K or more per year. In addition, these professionals receive health insurance, and savings and retirement benefits. Fleet training specialists receive a number of perks as well. They receive free travel to and from the ship, free accommodations as needed, discounts on goods and services on the ship, and free meals.
To apply for a fleet training specialist job on cruise ships, if you have a specific cruise line in mind, locate the cruise lines’ OFFICIAL website first. Visit the Ships and Cruises Directory for official listings. Once you have located the site, visit the website and search around for job postings. Most cruise line websites will have a separate employment page. Once you have located a fleet training specialist position, it is important to follow the application procedure to the letter. It is likely that your application will be discarded if you fail to follow directions.
If the cruise line you are interested in does not have any job openings on its site, you may send a polished cover letter and resume to the cruise lines Human Resources Department. The Human Resources Department is typically located at the cruise line’s headquarters. This information is usually listed on the cruise line website. It is important to include the position you are interested in so that it may be directed to the appropriate department manager.
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